REFUND POLICY

InfoPrime Academy provides time-limited access to digital educational content and an interactive training simulator. Each purchase provides the specific access period selected and clearly displayed before payment: 30, 90, or 180 consecutive days of access, beginning when successful payment is confirmed and paid access is activated. This Refund Policy applies separately to each purchased access period.

1. ALL SALES GENERALLY FINAL AFTER ACCESS IS GRANTED

Because digital access is provided after successful payment, purchases are generally final and non-refundable once paid access has been granted, except as stated below or where applicable law requires otherwise. Failure to use the Platform during the purchased access period does not pause the access period and does not ordinarily create a right to a refund. A refund will not ordinarily be issued solely because a user changes their mind, does not use or complete the training, receives an unsatisfactory score, does not obtain employment or certification, does not use all of the purchased days, or expected an outcome that InfoPrime Academy did not promise.

2. LIMITED REFUND EXCEPTIONS

InfoPrime Academy will reasonably review refund requests involving: • duplicate charges; • an incorrect amount charged; • successful payment where paid access was never provided; or • a verified technical failure attributable to InfoPrime Academy that materially prevents access and cannot be corrected after reasonable troubleshooting. Refunds will also be provided where required by applicable law. Users experiencing a billing or technical problem should contact support as soon as reasonably possible, preferably within 7 calendar days after the transaction or discovery of the issue. This requested notification period does not eliminate or restrict rights that cannot legally be waived.

3. TECHNICAL ISSUES

Internet connectivity problems, malfunctioning user equipment, unsupported devices, browser extensions, forgotten credentials that can reasonably be restored, account-sharing violations, or circumstances outside InfoPrime Academy’s reasonable control do not automatically qualify for a refund. InfoPrime Academy will make reasonable efforts to assist with legitimate access problems.

4. APPROVED REFUNDS

Approved refunds will normally be returned to the original payment method. Processing time may depend on Stripe, card networks, banks, and other financial institutions.

5. UNAUTHORIZED TRANSACTIONS AND PAYMENT DISPUTES

Users who believe a transaction was unauthorized should promptly contact InfoPrime Academy and their financial institution. Nothing in this Refund Policy removes a consumer’s lawful rights regarding unauthorized transactions or payment disputes. InfoPrime Academy may provide relevant transaction, account-access, and policy-acceptance records to its payment processor or financial institutions when reasonably necessary to respond to a payment dispute.

6. ADDITIONAL ACCESS PURCHASES

Each additional access purchase (30, 90, or 180 consecutive days) is a separate transaction and is subject to the Refund Policy applicable at the time of that transaction, evaluated independently of any other purchased access period. There is no automatic renewal.

7. CONTACT

For refund or billing inquiries, contact InfoPrime Academy using the official support information displayed on the Platform.